At AL-HELAL AL JADEED GAS, we strive to provide the best service to our customers. Please read our refund and cancellation policy carefully before making a purchase.

Service Cancellation

• Customers can request cancellation of services before the order is processed or dispatched. Once the service is initiated or the product is delivered, cancellations will not be accepted.
• If a cancellation request is approved, any applicable refund will be processed as per our refund policy.

Refund Policy

• Refunds are only applicable in cases where the payment made exceeds the outstanding due amount, and the customer decides to terminate the contract.
• Refund requests must be submitted within 7 days of the overpayment, along with proof of transaction.
• Once approved, refunds will be processed within 7-14 business days through the original mode of payment.

Non-Refundable Services

• Payments made for completed services, including gas deliveries, installations, or maintenance, are non-refundable unless an error is made on our part.
• Subscription-based services or prepaid contracts are not eligible for refunds once the service period has begun.

Payment Disputes

• In case of any disputes regarding payments, customers are encouraged to contact our support team at info@alhelalgas.com for resolution.

Policy Changes

• AL-HELAL AL JADEED GAS reserves the right to modify or update this policy at any time. Any changes will be communicated via our official website.